Privacy Policy for Advance Global IT Support

At Advance Global IT Support, we are committed to safeguarding the privacy and security of our clients’ personal and business data. This Privacy Policy outlines how we collect, process, store, and protect your information in compliance with European data protection laws, including the General Data Protection Regulation (GDPR) and Finnish data protection laws.

Introduction:

This Privacy Policy applies to all services provided by Advance Global IT Support to clients across Europe, including Finland. We are dedicated to ensuring that any personal or business data shared with us is processed securely and in accordance with the principles of data protection.

Data Controller:

Advance Global IT Support is the data controller for any personal or business data that we collect and process. If you have any questions about this policy or our data practices, you can contact us at:

Company Name: Advance Global IT Support
Email: info@agits.eu
Phone: +358417400178
Address: Orivedenkatu 5, F 350, Tampere

Data We Collect:

We may collect and process the following types of data:

• Personal Data: Information that can be used to identify individuals, such as names, email addresses, phone numbers, job titles, and any other information provided by clients during business interactions or service agreements.
• Business Data: Data related to your company’s operations, including IT systems, network infrastructure, service usage, and any data necessary to perform IT support, network management, or staffing services.
• Technical Data: Information regarding the usage of our services, such as IP addresses, browser types, and log data collected through our website or support services

Purpose of Data Collection:

We collect personal and business data for the following purposes:

• To provide IT support services, including network management, data center support, infrastructure services, and staffing solutions.
• To communicate with clients regarding our services, support requests, and any updates or changes to our offerings.
• To comply with legal obligations, including data protection laws.
• To improve our services, conduct audits, and assess performance.

Legal Basis for Processing Personal Data:

In accordance with the GDPR, we rely on the following legal bases to process personal data:

• Contractual necessity: To fulfill agreements with clients and provide requested services.
• Consent: When you voluntarily provide personal data for specific purposes (such as subscribing to communications or newsletters).
• Legal obligation: To comply with legal requirements and regulations.
• Legitimate interests: To process business data necessary for the operation of our services and the protection of our legitimate business interests.

Data Retention:

We retain personal and business data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

Data Sharing and Transfers:

We may share personal and business data with third parties in the following cases:

• Service providers: We may share data with trusted third-party service providers who help us deliver our services (e.g., cloud storage providers, IT infrastructure vendors).
• Legal requirements: We may disclose data to law enforcement or other authorities when required by law or to protect our legal rights.

We ensure that any data shared with third parties is done in accordance with GDPR and data protection laws, and we take appropriate measures to protect data during transfers, especially if data is transferred outside the EU/EEA.

Data Security:

We implement appropriate technical and organizational measures to protect personal and business data from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security audits.

Your Rights:

Under the GDPR, you have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccuracies in your data.
• Right to erasure: You have the right to request that we delete your personal data, subject to certain conditions.
• Right to restriction of processing: You can request that we limit the processing of your data under certain circumstances.
• Right to object: You have the right to object to the processing of your data in certain situations.
• Right to data portability: You have the right to request that we transfer your personal data to another organization in a structured, commonly used format.

To exercise any of these rights, please contact us using the contact details provided above.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Us:

If you have any questions about this Privacy Policy or how we handle your personal or business data, please contact us at:

Email: info@agits.eu
Phone: +358417400178
Address: Orivedenkatu 5, F 350, Tampere

We are committed to resolving any concerns you may have regarding your data privacy.

This privacy policy ensures that Advance Global IT Support adheres to European and Finnish data protection laws, including the GDPR, and provides transparency regarding the collection, processing, and security of your personal and business data.